Refund Policy

Last Updated: 1 Nov 2023

Thank you for choosing Vijay Library (hereinafter referred to as “we,” “us,” or “our”). We aim to provide a satisfactory and reliable service, and we want to ensure your experience with us is as smooth as possible. This Refund Policy outlines our procedures regarding refunds for products and services purchased on our website at [vijaylibrary.in](https://vijaylibrary.in).

1. Eligibility for Refunds

We offer refunds under the following circumstances:

– Non-Delivery: If you have not received the product or service you paid for within a reasonable time frame, please contact us to request a refund.

– Defective or Incorrect Products: If you receive a product that is defective or not as described, we will provide a refund upon verification of the issue.

2. How to Request a Refund

To request a refund, please follow these steps:

– Contact Us: Reach out to us at contact@vijaylibrary.in with your refund request, explaining the reason for your request and providing any relevant information or evidence.

– Verification: We will review your request and may ask for additional information to verify the circumstances.

– Approval: If your refund request is approved, we will process your refund as soon as possible. Please note that the refund method may vary depending on your original payment method.

3. Refund Processing Time

The time it takes to process a refund may vary depending on the payment method and financial institution. We will make our best effort to process refunds promptly.

4. Refunds for Digital Products

Refunds for digital products, such as e-books or software, may be subject to specific terms and conditions, and we will evaluate such requests on a case-by-case basis.

5. Non-Refundable Items

Please note that the following items are non-refundable:

– Services already provided and used.
– Products or services damaged or rendered non-refundable due to customer mishandling.
– Subscription fees for services used during the subscription period.

6. Changes to this Refund Policy

We may update this Refund Policy to reflect changes in our practices and services. Any substantial changes will be posted on our website.

7. Contact Us

If you have any questions or concerns regarding this Refund Policy, please reach out to us at contact@vijaylibrary.in

Your satisfaction is important to us, and we appreciate your trust in Vijay Library.